Refund and Returns Policy
What is EG’s Return Policy?
At EG Glass Wholesale, we value our customers and strive to provide a smooth purchasing experience. To maintain fairness and efficiency, our refund and return policy is as follows:
Non-Quality Returns
We do not accept returns or refunds for non-quality issues, including but not limited to change of mind, unsuitability, or customer error in ordering.
Refund Eligibility
Refunds will only be issued under the following conditions:
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The product is out of stock after your order has been confirmed.
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The received quantity or color is incorrect compared to your order.
Shipping Insurance & Damaged Goods
All orders are covered by shipping insurance. If goods are damaged during transit or cannot be received, customers are entitled to a refund.
Simple Return Process
If you receive damaged or incorrect products, please follow these steps:
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Take 3–4 clear photos of the item(s).
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Provide a brief description of the issue.
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Send the photos and details to info@egglasswholesale.com.
Our team will review your request and a representative will contact you within 2–3 business days to resolve the matter.